Interviews & Expert Perspectives

These interviews and expert-written features offer a look into the healthcare industry from those who know it best: professors, practicing healthcare administrators, advocates, and leaders in professional associations.

UnitedHealth CEO Grilled by Congress About Change Healthcare’s Crisis July 26, 2024

UnitedHealth CEO Grilled by Congress About Change Healthcare’s Crisis

Congressional leaders in the House of Representatives and the Senate unloaded blistering criticisms at Change Healthcare’s parent company UnitedHealth Group during a pair of hearings on Capitol Hill in May 2024. At issue was UnitedHealth’s management of the February cyberattack on its subsidiary Change Healthcare.

U.S. Healthcare Spending by Sector: What to Know March 22, 2024

U.S. Healthcare Spending by Sector: What to Know

In the first article of this series, we looked at how the U.S. healthcare sector is measured, including the entities responsible and their methodology. This piece details each activity that comprises the enormous U.S. healthcare sector. We can group these into two major categories: healthcare services and goods, and public and private spending for healthcare and related initiatives. These categories can have their size measurably impacted by three powerful forces: population growth, healthcare inflation, and technological advances.

Greening the Healthcare Sector: How Hospitals Can Reduce Emissions January 23, 2024

Greening the Healthcare Sector: How Hospitals Can Reduce Emissions

In late 2015, nearly 200 governments worldwide signed a landmark action plan known as the Paris Agreement. After decades of blame-shifting, disorganization, and avoidance, there was finally a formal acknowledgment of the shared nature of climate change and a unified effort toward tackling the mounting crisis.

Medical Mistrust: Repairing the Damage from Negative Experiences January 9, 2024

Medical Mistrust: Repairing the Damage from Negative Experiences

The American healthcare system has a problem with trust. According to the American Board of Internal Medicine (ABIM), research has shown a significant decline in physicians’ trust in healthcare leaders during the Covid-19 pandemic and notable differences between how physicians and the public perceive trust. Further, experiences of discrimination also negatively affect trust in US healthcare.

Measuring the Effectiveness of the Healthcare Sector November 6, 2023

Measuring the Effectiveness of the Healthcare Sector

Access and affordability are closely interlinked concepts used for evaluating the sector's effectiveness overall. Within healthcare, effectiveness covers metrics ranging from dollar spend to inclusivity scores. Not only is the range of possible variables quite vast, but the relationships between and among data points are also meaningful. This adds a layer of complexity and an opportunity for a deeper understanding into the “why” of how events unfold.

Medical Mistrust: How Healthcare Leaders Can Combat Racial Disparities October 26, 2023

Medical Mistrust: How Healthcare Leaders Can Combat Racial Disparities

An October 2020 survey by the Kaiser Family Foundation (KFF) found that nearly six out of ten Black Americans trusted the nation’s healthcare system only some or almost none of the time to do what was right for their communities. That mistrust is understandable: the nation’s healthcare system has a long history of mistreating its non-white racial and ethnic communities.

Fighting Bias in Healthcare: Ageism & Nursing Homes September 20, 2023

Fighting Bias in Healthcare: Ageism & Nursing Homes

According to the World Health Organization (WHO), a profound number of people are ageist: half of the global population. This staggering statistic reveals how prevalent discrimination against older adults is and how insidious. Psychologists have called it the last socially acceptable form of discrimination.

Medical Mistrust: Organizational Approaches to Increasing Patient Confidence September 14, 2023

Medical Mistrust: Organizational Approaches to Increasing Patient Confidence

Medical mistreatment and the mistrust it engenders isn’t confined to history, nor is it limited to the Black population: today, women, people of color, Native Americans, and members of the LGBTQIA+ community experience minor or major discriminations that justifiably leave them distrustful of traditional healthcare services.

Collaborative Skills in Healthcare Administration September 13, 2023

Collaborative Skills in Healthcare Administration

In the healthcare industry, collaboration is key. For doctors, nurses, and administrative professionals, collaboration is essential to providing the highest quality of care. However, collaboration only happens with thoughtful intervention from healthcare administrators. They are responsible for developing those skills personally and teaching their staff how to work together. Working collaboratively can have a significant impact on patient outcomes.